Error saving using APS

Snowy5138

When trying to save any article from any of the APS journals using the firefox extension, I get "an error occurred saving using APS". I have access to APS via a university library proxy.
Sample url: https://journals.aps.org/prb/abstract/10.1103/PhysRevB.104.L201106

adamsmith

Works for me. Could you run through
https://www.zotero.org/support/troubleshooting_translator_issues

Snowy5138

I went through the list and submitted a report.
Here is the ID: D1079556275

Snowy5138

any ideas?

adamsmith

@dstillman could you take a look at the debug please?

dstillman

(3)(+0000009): Translate: Beginning translation with APS

(3)(+0000008): HTTP GET https://journals-aps-org.proxy[…].[…].edu/prl/export/10.1103/PhysRevLett.73.918?type=ris&download=true

[…]

(3)(+0000241): Translate: Creating translate instance of type import in sandbox

(4)(+0000017): Translate: Binding sandbox to https://journals-aps-org.proxy[…].[…].edu/prl/abstract/10.1103/PhysRevLett.73.918

(4)(+0000016): Translate: Parsing code for RIS (32d59d2d-b65a-4da4-b0a3-bdd3cfb979e7, 2023-05-08 11:50:00)

(3)(+0000007): Translate: Beginning translation with RIS

(3)(+0000008): Translate: Unknown field J1 in entry :
J1 - PRL

(3)(+0000007): Translate: Saving item

[…]

(3)(+0000007): HTTP GET https://journals-aps-org.proxy[…].[…].edu/prl/supplemental/10.1103/PhysRevLett.73.918

(3)(+0000007): Translate: Translation successful

[…]

(1)(+0000417): Error: HTTP request to https://journals-aps-org.proxy[…].[…].edu/prl/supplemental/10.1103/PhysRevLett.73.918 rejected with status 404

(2)(+0000014): Translate: Translation using APS failed:
Error: HTTP request to https://journals-aps-org.proxy[…].[…].edu/prl/supplemental/10.1103/PhysRevLett.73.918 rejected with status 404

Snowy5138

Thanks, and so what does it mean? How can I fix it?

DWL-SDCA

@Snowy5138 The error messages aren't for you but for the folks who work on fixing translator and similar problems.