Upgrade StorageSync problems "request timed out"
I am having problems to synchronize my database, with the error message "request timed out".
I see that several other users have had the same problem lately, and were given the answer that there was an issue with their network. This is not the case for me, the network works well, and also the synchronization has worked well before before suddenly running into problems.
Could you please kindly help? (I just submitted the debug output)
I see that several other users have had the same problem lately, and were given the answer that there was an issue with their network. This is not the case for me, the network works well, and also the synchronization has worked well before before suddenly running into problems.
Could you please kindly help? (I just submitted the debug output)
[JavaScript Error: "Request timed out"]
[JavaScript Error: "Request timed out"]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "Request timed out"]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "Request timed out"]
[JavaScript Error: "[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: chrome://zotero/content/preferences/preferences_sync.js :: Zotero_Preferences.Sync.linkAccount< :: line 150" data: no]" {file: "chrome://zotero/content/preferences/preferences_sync.js" line: 150}]
[JavaScript Error: "API key not set"]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "Request timed out"]
[JavaScript Error: "Request timed out"]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "IndexedDB Maintenance finished with error: NS_ERROR_NOT_AVAILABLE: ActorsParent.cpp:16691"]
version => 6.0.26, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-GB, appName => Zotero, appVersion => 6.0.26, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.26, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.26, extension)
(3)(+0255942): Unverifying storage
(3)(+0000007): Getting Zotero sync password
(3)(+0000003): Username not set before getting Zotero.Sync.Storage.WebDAV.password
(3)(+0000411): itemTree.render(). Displaying Item Tree
(3)(+0011370): WebSocket error
(1)(+0000000): WebSocket connection closed: 1006
(3)(+0000000): Delaying 60000 ms
(3)(+0000204): [ConcurrentCaller] Running function (0/4 running, 0 queued)
(3)(+0000001): HTTP POST "{"username":"[deleted]","password":"[deleted]","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys
(3)(+0030016): [ConcurrentCaller] Error in function (0/4, 0 in queue)
(1)(+0000001): Error: Request timed out Error: Request timed out Zotero.HTTP</this.TimeoutException@chrome://zotero/content/xpcom/http.js:91:18 Zotero.HTTP</this._requestInternal/xmlhttp.ontimeout@chrome://zotero/content/xpcom/http.js:397:23 From previous event: oncommand@chrome://zotero/content/preferences/preferences.xul:1:1
(3)(+0000002): [ConcurrentCaller] All tasks are done
(1)(+0000001): HTTP POST https://api.zotero.org/keys failed with status code 0
(2)(+0000000): Channel status was 2152398850
(3)(+0000001): Alert: Request timed out
(3)(+0012928): HTTP POST "error=true&errorData=%5BJavaScript%20Error%3A%20%22The%20connection%20was%20refused%20when%20attempting%20to%20contact%20wss%3A%2F%2Fstream.zotero.org%2F.%22%5D%0A%5BJavaScript%20Error%3A%20%22WebSocket%20connection%20closed%3A%201006%20%22%5D%0A%5BJavaScript%20Error%3A%20%22Request%20timed%20out%22%5D%0A%5BJavaScript%20Error%3A%20%22Request%20timed%20out%22%5D%0A%5BJavaScript%20Error%3A%20%22The%20connection%20was%20refused%20when%20attempting%20to%20contact%20wss%3A%2F%2Fstream.zotero.org%2F.%22%5D%0A%5BJavaScript%20Error%3A%20%22WebSocket%20connection%20closed%3A%201006%20%22%5D%0A%5BJavaScript%20Error%3A%20%22Request%20timed%20out%22%5D%0A%5BJavaScript%20Error%3A%20%22Request%20timed%20out%22%5D%0A%5BJavaScript%20Error%3A%20%22The%20connection%20was%20refused%20when%20attempting%20to%20contact%20wss%3A%2F%2Fstream.zotero.org%2F.%22%5D%0A%5BJavaScript%20Error%3A%20%22WebSocket%20connection%20closed%3A%201006%20%22%5D%0A%5BJavaScript%20Error%3A%20%22The%20connection%20was%20refused%20when%20attempting%20to%…" (2953 chars) to https://repo.zotero.org/repo/report
(3)(+0016860): Getting Zotero sync password
(3)(+0000002): Connecting to streaming server at wss://stream.zotero.org/
(3)(+0013145): HTTP POST https://repo.zotero.org/repo/report succeeded with 0
(3)(+0006869): WebSocket error
(1)(+0000000): WebSocket connection closed: 1006
(3)(+0000000): Delaying 60000 ms
(3)(+0060014): Getting Zotero sync password
(3)(+0000002): Connecting to streaming server at wss://stream.zotero.org/
(3)(+0020019): WebSocket error
(1)(+0000000): WebSocket connection closed: 1006
(3)(+0000001): Delaying 60000 ms
(3)(+0060017): Getting Zotero sync password
(3)(+0000001): Connecting to streaming server at wss://stream.zotero.org/
(3)(+0020007): WebSocket error
(1)(+0000000): WebSocket connection closed: 1006
(3)(+0000000): Delaying 120000 ms
(3)(+0086016): HTTP POST "[JavaScript Error: "Request ti…" (5580 chars) to https://repo.zotero.org/repo/report?debug=1
(3)(+0000010): POST body gzipped from 5580 to 1326; 76% savings