Issue syncing between devices

jrennickemd

Hello,
I am having trouble syncing between my phone and my computer. I can access my PDF on my phone and through the website, but I can't access it on my computer. My debug ID is D364229620.

When I try to open the file it reads "The attached file could not be found at the following path:"

I tried troubleshooting based off of this link: https://www.zotero.org/support/kb/files_not_syncing, but had no success.

Any help would be greatly appreciated!

dstillman

Start by updating to the latest version of Zotero — you're a few versions behind. If the problem still occurs, provide another Debug ID for Zotero startup through trying to open a file, using the "Restart with Logging Enabled…" option.

jrennickemd

Thanks for the response. I updated it and it still is happening.
ID: D1882244176 after trying to open the PDF

ID: D84788110 After restarting with logging enabled.

Thanks!

dstillman

You have file syncing disabled in the Sync pane of the settings.

jrennickemd

Thanks. I believe I updated that and am still having a problem. Checked on my iphone and it says I am syncing through Zotero, so still not sure what is happening. Thank you so much for the help!

ID: D1328119249

dstillman

(3)(+0000000): Remote file not found for item 1/PDTY6MTE

That file has just never been uploaded from the device where it was added. See Files Not Syncing again — you wouldn't be providing a Debug ID from this device if you followed those steps precisely.