Windows cannot open this document template

Hi - struggling to get Zotero Word plugin to work reliably on my new PC at work. I get a message "word cannot open the doument template" and "this item is blocked".
Think it must be securit settings. "BLocked by attack surface reduction". Affected items :C:\Users\nde1n09\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm

any advice?
  • dstillman Zotero Team
    You'd have to ask your IT department — that's obviously some restriction on your system.
  • thanks dstillman for your reply - have done so, thought I would ask in case there was a known fix
  • dstillman Zotero Team
    It looks like we've only ever had one report of this before, and it's apparently from the optional "Block Win32 API calls from Office macros" rule in Microsoft Defender.
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