Report ID: 1902024917

HangchenXie
I can't open a file, but I found it in my drive.
  • dstillman
    Downloaded ZIP file not found for item 1/G6FSFHYX
    We'd want to see a Debug ID for a sync attempt, but I'd guess this is due to security software on your computer interfering with Zotero's ability to open downloaded files.
  • HangchenXie
    D1027082216, but I can't open only this file, it seems not download to the local from cloud.
  • dstillman
    No, it's for multiple files (at least two), and I'm afraid all I can tell you is that something is blocking Zotero from unzipping the downloaded files. Could be related to using an external drive or could be related to security software. It's not a problem in Zotero itself.
  • HangchenXie
    Thanks, I turn off my security, and test again, I think it should relate to my external drive.
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