Cannot save pdf file

EcustYuan
This has been confused me for a long time. I cannot save the pdf file by simply clicking on the Zotero Connect. In contrast, I can only download the pdf myself and import it into Zotero, which is is too much trouble.

debug id: D1137760611
  • dstillman
    Meaning when you save from the article page you get a red X for the PDF or it doesn't appear at all in the save popup?
  • EcustYuan
    That's not true. The article information can be saved normally. But it does not work for the pdf file. I have read the log file. The url of pdf can be generated normally, but I haven't found out why the savie step for the pdf file always fails.
  • dstillman
    But I'm asking what you're actually seeing on your screen. Do you see a red X next to the PDF in the save popup, or do you not see the PDF listed at all?
  • EcustYuan
    Just like you said. I can see the PDF list with a red X next to the PDF.
  • dstillman
    edited March 24, 2023
    OK, be sure to always say exactly what you see on screen — otherwise we just have to guess what you mean.

    So if you see a red X next to the PDF in the save popup, we'd want to see a Debug ID from Zotero — not the Zotero Connector — for the save attempt. Be sure to reload the page before saving.
  • EcustYuan
    Apologies for my mistake. I have submitted the Debug file from Zotero, whose id is D1148899936
  • dstillman
    It looks like your Zotero may be connecting via a proxy server.

    Assuming you have access to the PDF on the site itself, the proxy server might not be properly forwarding all aspects of the original request (e.g., cookies), causing the site to return the article page itself instead of the PDF.

    I'm able to save from that IEEEXplore page and get a PDF, so it's not any sort of general problem.
  • EcustYuan
    Thank you so so so much!! I find that I added a rule to ieeexplore.com to use proxy server. I have deleted this and everything is back to normal.
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