Zotero experienced an error updating your document
Hi developers,
When I inserted a citation in Word(MacOS 11.7.4, Word version 16.71), the window popped up saying"Zotero experienced an error updating your document." I've searched lots of answers for this problem and tried to fix it by myself, but nothing helped.
Here is the report ID: 2084453262.
I also recorded a video of my screen with google drive link: https://drive.google.com/file/d/1plZVaVQqIK1rvpWs01h_aX1WmRyCQctO/view?usp=sharing
Thank you!
When I inserted a citation in Word(MacOS 11.7.4, Word version 16.71), the window popped up saying"Zotero experienced an error updating your document." I've searched lots of answers for this problem and tried to fix it by myself, but nothing helped.
Here is the report ID: 2084453262.
I also recorded a video of my screen with google drive link: https://drive.google.com/file/d/1plZVaVQqIK1rvpWs01h_aX1WmRyCQctO/view?usp=sharing
Thank you!
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drxiaoyao@dstillman
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dstillmanPlease don't tag specific people for general questions.
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drxiaoyaoSorry about this. Can anyone fix this issue? I think this is widespread problem for Chinese MacOS users.
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dstillmanedited March 23, 2023
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dstillmanAnd if not, does it work if you disable the EndNote plugin?
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drxiaoyaoTried both, but neither worked.
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adomasvenIf you change your Word and/or macOS language to English US temporarily, does it fix the issue?
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drxiaoyaoYes. I saw someone online saying that changing the default language of Word to English is effective, and I tried it out and it worked. However, I still prefer to stay on the Chinese version.
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adomasvenI'm sorry, but this is a Microsoft issue, and one we cannot reproduce ourselves. It only occurs on some machines and not others. You should try reporting it to Microsoft.
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drxiaoyaoDo you think reinstalling the Office software can fix this problem?