getting error D1881396454 for inserting citation

Salaam everybody
While I was working on my document, I got an error with debug number: D1881396454. I tried several times to open the word document and insert a citation, but it crashed and closed the Word file. I opened a new Word file and inserted a citation and it worked (So Zotero was working). Then I saved the corrupted file with a new name and deleted the suspected part of the document and it worked (So, there should be a problem in one part of the document). I copied the exact file into a new document and tried to insert a citation and it didn't work. So, there is should be a problem with the file itself. But I couldn't find it. Can anybody help?
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