storage problem

ruiying_du
When I try to sync the file in Zotero, there is an error that says the storage is not enough. however I have updated the storage, and only use 8.7% of the storage.
  • dstillman
    edited March 20, 2023
    You wouldn't be getting an error for your own library. The owner of one of the groups you're in is at their file storage, so you might be getting an error about that.

    In any case we'd need to know the exact error message that you were receiving.
  • ruiying_du
    the error message is :Your Zotero file storage quota has been reached, some files cannot be uploaded
  • dstillman
    edited March 21, 2023
    You wouldn't be getting that with this account. You're likely syncing with a different account. See Changes Not Syncing.

    If you'd like us to transfer your storage subscription to another account, email us at storage@zotero.org with details.
  • ruiying_du
    Yeah, it seems like I used different accounts online and locally.
  • ruiying_du
    But when I click to create a new group library, it will automatically link to this online account. That's why I think I use the same account online and locally.
  • dstillman
    You're just logged into this account. If you want to log into a different account, log out and log back in with the other account.
  • ruiying_du
    Thanks, I just send an email to storage@zotero.org asking for help me transfer the storage subscription to another account. Hope it works
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