ID della segnalazione: 1345065099

marco.tagliavini3 · 2023-03-15T18:06:55+00:00

Hi, I've got a problem with my Zotero connector (browser Chrome). Every time I try to import a list of risult from this site:

e.g.: https://almastart.unibo.it/primo-explore/search?query=any,contains,antropocene&tab=default_tab&search_scope=default_scope&vid=39UBO_VU&offset=0

Zotero returns always the same error I copy below:
[JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/getTranslators has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

Both my Connector and Chrome are updated.
Can anybody help me?

dstillman · 2023-03-15T19:02:32+00:00

What's the actual problem that you're experiencing (rather than an error from an error report)?

Can you save other pages (e.g., this forum page)?

marco.tagliavini3 · 2023-03-16T09:21:31+00:00

Thank you for your reply. Yes I can import in my library almost every other pages (like this one), the error occurs only with the platform I linked, it is the discovery tool of our University.
When I click on the connector on the list of results, it doesn't import any reference returning the error.
Other colleagues use the connector with my same browser (chrome) and it works properly with them.

dstillman · 2023-03-17T18:32:29+00:00

Can you restart Zotero and your browser and provide Debug IDs from the Zotero Connector and Zotero for reloading the page and trying unsuccessfully to save?