Unable to add files/PDFs to web library


Our organization recently upgraded our storage to a lab license. Unfortunately one of our lab members reports the loss of some functionality, particularly in adding files to a group library as well as her individual library. She reports that:

"Unfortunately, I am unable to add PDFs/files using the web feature (it used to work for me but has not been working and I wasn't sure if it had anything to do with our account change)." In addition she reports that "my web library doesn't allow me to add files either."

Any help you can provide in helping troubleshoot this issue would be great.
  • We'd need to know the account in question and what exactly was happening. See Steps to Reproduce for the kind of description we would need to help.

    You can send any private details to support@zotero.org with a link to this thread. (We'll respond here.)
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