must restart to complete previous upgrade

dstillman

This discussion was created from comments split from: Something went wrong. Invalid restart multiple times.

bbmeyer

I'm having a similar issue. I open my Zotero app on my laptop and it says that I must restart to complete previous upgrade. I restart (and did this multiple times) and the same message comes up when I try to open Zotero. Suggestions? I don't want to lose the references in Zotero, otherwise I would remove the app and try to upload it again.

dstillman

(Please always start new threads for new issues. I've moved this to a new thread.)

You should try reinstalling Zotero from the download page. Your data won't be affected.

bbmeyer

Thanks. I tried to uninstall and it says I must restart to complete previous upgrade first. I went into my settings to uninstall and that did not work. I will try through my tech support and see if they can help. I'll let you know of the solution.

dstillman

We'll help you — that's the point of these forums. You just have to report back when there's a problem so we can tell you what to try next.

I didn't say to uninstall — I said to reinstall. Did you try that?

You should also go to C:\Users\[User]\AppData\Local and delete the "Zotero" folder if one exists.