Find Available PDF works on Windows end but not Mac end

calcf
I've experienced this issue quite often recently. I used the Zotero desktop version for mac and windows. The same account is used to log in on both ends. And the school URL was set up for both too.

However, when I click find available PDF on the Mac end, it always reports 'no available pdf' after loading for a bit, but if I do the exact same on the windows end, it would smoothly finds the pdf doc.

My mac is using the school WiFi while the Windows end is using physical ethernet. Is that the issue here?

My mac does have two add-ons installed and running, but neither of them has anything to do with the configure setting.
  • dstillman
    Can you provide a Debug ID from the Mac for an attempt on a single PDF that fails?
    And the school URL was set up for both too.
    What do you mean by that? To be clear, neither proxy settings in the Zotero Connector nor the OpenURL resolver in the desktop app are relevant here.
    My mac is using the school WiFi while the Windows end is using physical ethernet. Is that the issue here?
    Do you have direct, unproxied access to PDFs when connected via wifi?
  • calcf
    Hi dstillman!

    Thank you for directing me to the debug report. I found it is actually the Sci-Hub add-on that prioritized another resolver over the school URl resolver I set up. So the problem is solved now.

    Sorry for raising the dumb question.
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