zotero software can't open the add-plug-in function

xcq56_89 · February 21, 2023

Why zotero software can't open the add-plug-in function, can't view/change the plug-in, restart the software still can't work.
ID:173659974

xcq56_89 · February 21, 2023

The zotfile preferences cannot be opened, and the plugin-related features are unavailable

dstillman · February 21, 2023

Most likely one of your existing plugins is breaking it. You can try holding down Shift while starting Zotero to start it in Safe Mode, and then see if you can access the Add-ons pane.

xcq56_89 · February 21, 2023

Thanks for the answer, but I still can't get to the Add-ons pane using this method.

tim820 · February 21, 2023

If selecting Tools\Add-ons does not open that dialog as usual, it seems that is usually due to a Zotero process that has remained running after Zotero was last closed (I've never figured out any pattern as to why that happens sometimes; fortunately it's rare ... which I guess also makes it harder to troubleshoot). Close Zotero again, and (on Windows) use Task Manager to check if a Zotero process is still showing there even though it was supposed to be closed. If so, kill it. Then restart Zotero in the usual way, and Tools\Add-ons should work again. Or if you're not comfortable doing all that, just restart your computer.