Upgrade StoragePDFs missing from my library
Hello,
I am getting "the file could not be found" for nearly every PDF in my entire library. I checked online Zotero.org and it looks like my library was purged or something (which I did not do). I know I was close to the maximum storage of 2GB last week. Now it looks empty. Please, could you tell me what has occurred? Can I get my files back?
I am getting "the file could not be found" for nearly every PDF in my entire library. I checked online Zotero.org and it looks like my library was purged or something (which I did not do). I know I was close to the maximum storage of 2GB last week. Now it looks empty. Please, could you tell me what has occurred? Can I get my files back?
I've gone ahead and relinked all your non-snapshot files, totaling 1.6 GB. We're not able to relink snapshots. If you have the snapshots locally on a synced computer (which you would with default settings), you can do a Reset File Sync History from the Sync → Reset of the Zotero preferences to force it to reupload those files. (That would also have worked for the PDFs.) Don't use any other reset options in that pane.
Not sure how/who did that purge, but thank you so much for helping me restore these files and for these directions. I'm very grateful.