The Quick Format Citation window locks up

ctassaf_ut · January 26, 2023

When adding an in-text citation, the Quick Format Citation keeps locking up after making 2-4 in-text citations, forcing me to restart my Zotero. It takes longer than usual to create the citation. Macbook Pro M1 16" OS 12.6.3. Zotero 6.0.20. MS Word for Mac 16.69.1.

The desktop Zotero still functions as the red citation bar remains locked up.

dstillman · January 26, 2023

Can you reproduce this in a new document? If so, can you provide Steps to Reproduce?

Can you generate debug output for this happening and email the log to support@zotero.org with a link to this thread?

ctassaf_ut · January 26, 2023

Thank you, I sent an email.

dstillman · January 27, 2023

I could not recreate It must be the document, but I do not know how to fix it.

See Troubleshooting Errors in Word Processor Documents.

adomasven · January 27, 2023

@ctassaf_ut Try disabling any extensions that you have installed into Zotero and see if that fixes the freezing.

ctassaf_ut · January 27, 2023

I followed the troubleshooting link, and after performing a bit better and longer, I recreated it. Here is the Report ID: 1469760250.

ctassaf_ut · January 27, 2023

Here is another crash ID: 246418607

ctassaf_ut · January 27, 2023

And another: D562084257

adomasven · January 30, 2023

Once again, you should disable any extensions you have installed into Zotero, restart Zotero and see whether you can still reproduce the error.