Can't resolve "Is Zotero Running?"

andrew.bean

I use Zotero Connector in Microsoft Edge on a Windows 11 machine. When I click on the icon to "Save to Zotero", all I get is the "Is Zotero Running?" pop-up every time. I've followed all the troubleshooting instructions (https://www.zotero.org/support/kb/connector_zotero_unavailable). I have uninstalled and reinstalled both Zotero Connector and the browser extension. I have uninstalled every other extension I had. I have checked the http://127.0.0.1:23119/connector/ping port and get a "Zotero is running" message. The same happens when I create a new user profile, and the same problem persists when I use Chrome instead.

Any ideas what else I can try?

dstillman

Can you provide a Debug ID from the Zotero Connector for loading a page and trying to save?

andrew.bean

Thanks for helping. Its D116026963

dstillman

That's from Zotero, not the Zotero Connector. (It shows a successful ping from the Zotero Connector, though.)

andrew.bean

Sorry, try this one: D360641933

andrew.bean

In case it helps, these two were recorded together on the same error.
D1936557138
D1839372845

dstillman

Can you also provide a Report ID from the Zotero Connector?

andrew.bean

Report ID is 1538232646

dstillman

[JavaScript Error: "The user aborted a request." {file: "chrome-extension://nmhdhpibnnopknkmonacoephklnflpho/zotero.js" line: 335}]

Are you running some third-party security software on this computer? Something seems to be aborting the requests made by the extension, and apparently doing it across multiple browsers.

andrew.bean

I'm using Sophos Endpoint Agent. I'll see if it is showing logs of blocking Zotero. I've had them working together fine for about a year, but maybe an update caused issues.

dstillman

Oh, it's almost certainly that.

andrew.bean

Can confirm - I temporarily disabled Sophos and Zotero worked fine. Thank you for your help.