error message with three of more citations

mlabrecque

I use Word pro 2016 and Zotero 6.0.19
I cannot insert more than 2 citations after a word in a document. With 3 or more references cited at the same time , I get an error message (...cannot update you document)

I tried with different references, same problem.
I tried in new (only a few word written) and older documents, same problem. I tried to switch styles, same problem
I restarted both zotero and word, rebooted my computer, same problem.

I got many numbers of error in Zotero examples 1749502246, 1013774064, 366801900 and the message is always the same
[JavaScript Error: "Impossible de supprimer la plage. [setText:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\field.cpp]"]

[JavaScript Error: "Impossible de supprimer la plage. [setText:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\field.cpp]"]

version => 6.0.19, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => fr-FR, appName => Zotero, appVersion => 6.0.19, extensions => Zotero LibreOffice Integration (6.0.3.SA.6.0.19, extension), Zotero Word for Windows Integration (6.0.2.SA.6.0.19, extension)

Please help...

adomasven

What's the full version number of Word that you're running?

mlabrecque

Word 2016 16.0.5369.1000 MSO 16.0.53666.1000 32 bits
I never encountered this problem before in Word.
I noticed it after transferring a Google doc with Zotero using Chrome. I used the switch word processor function then I downloaded the google doc document to a word .docx document.

adomasven

Is this your own personal computer? Do you use any security software?

mlabrecque

Yes on my personal computer. McAfee 5.6.0.878 and the windows 10 security software

adomasven

It's very likely that McAfee is causing this, so the first step would be to try with it disabled (although McAfee is notoriously difficult to disable and remove so this may not be that simple).