Unable to cite with Zotero anymore

YiqingYao

Report ID: 902892312

I copied a paragraph from my first version google doc file and pasted it to my second version google doc file, in which there is a citation of two papers (Of course the cited paper are already cited in my second version). In my second version, I want to add a third paper. However, because I manually removed the initial of the first and middle name of the author of one paper that is already cited, Zotero asks me if I agree Zotero to return to the original one, I agreed but it turned out an error I could not understand and ever since then, I cannot cite with Zotero in neither google docs nor Microsoft Word.

Does anyone know the solution? Do I have to uninstall Zotero and reinstall it? If so, will the papers I read in Zotero with marks get removed?

Thanks in advance!

dstillman

Can you restart Zotero and provide Debug IDs (different from a Report ID) from both the Zotero Connector and Zotero for reproducing the error?

After that, you should just delete the two citations completely and reinsert them.

YiqingYao

Thanks for your reply. The Debug ID from Zotero is D1556236749. However, I cannot retrieve the Debug ID from Zotero Connector as I was told

"An error occurred submitting your report.

undefined is not an object (evaluating 'Zotero.Date.dateToSQL')"

after I tried to use Zotero to cite anything from library to google docs (This fails again and showed an error: [JavaScript Error: "Method document/execCommand failed global code@connector.js:283:58"]

Also, I have tried to delete the two citation completely. But I cannot insert any citation in google doc and Microsoft Word. Do you mean to also delete these two papers in the Zotero library?

Thanks again for your patience.

dstillman

Sorry, I forgot that Debug IDs are broken in the Connector at the moment. Can you do this again, copy the output, and email it to support@zotero.org with a link to this thread?

Beyond that, see Troubleshooting Errors in Word Processor Documents for how to isolate the problem in a broken document.

I cannot insert any citation in google doc and Microsoft Word

I'm not really sure what you mean by this, though. This was about Google Docs. What does Word have to do with it? Are you saying you can't add a citation in an empty Word document either? What happens, exactly? Have you tried restarting your computer?

YiqingYao

Thanks! I restarted my computer and currently I can insert citation in Microsoft Word. But I am still having problems with the Google Doc. I will email the output to support@zotero.org shortly.

dstillman

Can you try again with a Debug ID from Zotero for this happening, after restarting Zotero? The one you submitted doesn't show any word processor integration actions.

YiqingYao

The debug ID is: D1933610469. Thanks again!

dstillman

That seems to show the citation dialog being opened. Make sure it's not just appearing behind your other Zotero window. That's the most likely problem here.

If you're sure that's not the problem, can you provide another Debug ID from Zotero after restarting Zotero and reproducing this, but this time make sure you wait for the initial auto-sync to complete? There's a lot of extra output in there from that.

YiqingYao

Hi! Today I tried to cite in a brand new google doc file and I found can add the citation. However, in my version 2 google doc, which is a copy from my version 1 google doc, the red citation dialog never allows me to type anything after I copied a paragraph from version 1 google doc and pasted it to version 2 google doc. I am wondering if this situation only occurs in a copy of the google docs. The debug ID is D12345081.

Thanks anyways! At least I can cite in other google doc files, lol.