Unable to import annotations

irisimas

Hello, I have recently started using Zotero and have encountered a problem. I usually underline PDFs with Adobe on my tablet, but when I go to import the highlights and annotations I have made, the 'import annotations' option is greyed out. What should I do? Thank you very much.

martynas_b

Underline annotations cannot be imported currently.

irisimas

And highlights/annotations?

martynas_b

Yes, highlight annotations should be imported without any problems.

irisimas

Okey, but they are locked. How can I unlock them if the 'import annotations' is greyed out?

dstillman

The lock icon just means that they're external annotations — i.e., embedded in the PDF file rather than imported into the Zotero database. The import option shouldn't be grayed out if there are external highlight or note annotations in the file. If you're saying it is, can you email the PDF in question to support@zotero.org with a link to this thread?

irisimas

Thank you for your answer!