Sync Failure

afreedm1

Hey, out of nowhere sync has been failing. Here's the error message:

[JavaScript Error: "Error 500 for item YXRFIQ5Y in My Library:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Error 409 for item AP7NAF2K in My Library:

ZoteroObjectUploadError: Parent item YXRFIQ5Y not found"]

[JavaScript Error: "Parent item YXRFIQ5Y not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

version => 6.0.18, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-US, appName => Zotero, appVersion => 6.0.18, extensions => Zotero LibreOffice Integration (6.0.3.SA.6.0.18, extension), Zotero Word for Mac Integration (6.0.4.SA.6.0.18, extension)

afreedm1

Now I just get a timeout: Report ID 1475995068

[JavaScript Error: "Request timed out after 120000 ms"]

[JavaScript Error: "Request timed out after 120000 ms"]

[JavaScript Error: "Request timed out after 120000 ms"]

version => 6.0.18, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-US, appName => Zotero, appVersion => 6.0.18, extensions => Zotero LibreOffice Integration (6.0.3.SA.6.0.18, extension), Zotero Word for Mac Integration (6.0.4.SA.6.0.18, extension)

afreedm1

Where I'm at now: I can add new collections and get them to sync, but when I add a new book it just keeps saying "preparing sync"

afreedm1

If I wait it out I get this: Report ID: 2079582787

[JavaScript Error: "Request cancelled"]

[JavaScript Error: "Error 500 for item 9IB9PMEA in My Library:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Request cancelled"]

[JavaScript Error: "Error 500 for item 9IB9PMEA in My Library:

ZoteroObjectUploadError: An error occurred"]

[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1357}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1416}]

version => 6.0.18, platform => MacIntel, oscpu => Intel Mac OS X 10.16, locale => en-US, appName => Zotero, appVersion => 6.0.18, extensions => Zotero LibreOffice Integration (6.0.3.SA.6.0.18, extension), Zotero Word for Mac Integration (6.0.4.SA.6.0.18, extension)

afreedm1

Item 9IB9PMEA is the new book entry I just created. It has no metadata except a title "Test Book"

dstillman

Sorry, there was a temporary server problem affecting your library. Try again now.