Problem starting & loading Zotero

razouzi · November 14, 2022

Hi
After a recent Zotero update, my Zotero desktop app starts but does not load database anymore. I can see the main window but no data! I am not even able to display the Preferences, or see the About window... however some other menu selections seem to work like Check for updates...
Any help please ?
Regards,
Riadh

dstillman · November 14, 2022

What OS?

Are you able to provide a Report ID?

And what exactly do you see in the main window? Can you upload a screenshot somewhere (Google Drive, Dropbox, etc.) and provide a link here?

razouzi · November 14, 2022

I am using Windows 11.
I am not able to generate Report.. In fact, when clicking on Help\Report errors.. nothing happens !
Here is the screen I see:

https://1drv.ms/u/s!AoLtYqfd6GiWid8zNhjBq9v10XZixA?e=C0w6gZ

dstillman · November 14, 2022

Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?

If not, see Logging to a Terminal Window, but that doesn't work as well on Windows.

razouzi · November 15, 2022

I copied and pasted all the messages I can see in the Error Console in a file here:

https://1drv.ms/u/s!AoLtYqfd6GiWid8zNhjBq9v10XZixA?e=C0w6gZ

dstillman · November 15, 2022

[JavaScript Error: "Error opening input stream (invalid filename?): chrome://zotero/content/xpcom/xregexp/xregexp.js" {file: "file:///C:/Program%20Files%20(x86)/Zotero/components/zotero-service.js" line: 443}]
ZoteroService@file:///C:/Program%20Files%20(x86)/Zotero/components/zotero-service.js:443:5

You should try reinstalling Zotero from the download page.

razouzi · November 16, 2022

I did reinstall... but still the sae behavioir, same log !!

dstillman · November 16, 2022

Try uninstalling it, restarting your computer, and reinstalling.

There's either a problem with your installation or some sort of security software on your system is interfering. You're getting a weird error that we've never seen before.

razouzi · November 16, 2022

I uninstalled, cleaned and solved a windows update error. I reinstalled Zotero and now it works! The problem was the windows update error.

Now Zotero has new library. I should reload my existing librarydata! How can I d othat ?

dstillman · November 16, 2022

Did you delete your Zotero data directory?

In general, see Locating Missing Zotero Data.

Note that if you did delete your local data, you can just sync a new installation to pull down your data from the online library, but since you're at your file storage quota, all of your files wouldn't have been uploaded previously.

razouzi · November 22, 2022

Thank you for your help.
My problems are solved and I was able to resync yusing a backup directory.