Zotero crashes when dragging and dropping annotations from the zotero reader

haug

Report ID: 94634458

I am not sure exactly under which circumstances this happens, but it has happened fairly often recently. When I turned on debug logging, I managed to drag and drop quite a number of annotations before it happened. Just before it happened, I opened the Advanced Preferences Editor, so maybe it has something to do with that?

Hope the debug logs help.

dstillman

Crashing as in the program quits completely, or something else? If the former, can you provide a crash log from the OS? (You can email it to support@zotero.org with a link to this thread.) If the latter, please provide a Debug ID (different from a Report ID).

Does it happen if you disable all your third-party plugins?

haug

Crashing as in the program quits completely. I sent the macOS crash report to support@zotero.org.

haug

Sorry, don't have time now to do further testing with plugins. Will get back with info on that asap,

dstillman

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 XUL 0x11118c929 0x10f1a9000 + 33437993
1 AppKit 0x7ff81e41cf76 __68-[NSPasteboard _setOwner:forTypes:atIndex:selector:usesPboardTypes:]_block_invoke + 377
2 CoreFoundation 0x7ff81b4e9357 -[_CFPasteboardEntry resolveLocalPromisedData] + 74
3 CoreFoundation 0x7ff81b4eb265 ___CFPasteboardHandleFulfillMessage_block_invoke_2 + 66
4 CoreFoundation 0x7ff81b422f00 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
5 CoreFoundation 0x7ff81b422daf __CFRunLoopDoBlocks + 443
6 CoreFoundation 0x7ff81b422109 __CFRunLoopRun + 2613
7 CoreFoundation 0x7ff81b421014 CFRunLoopRunSpecific + 562
8 CoreFoundation 0x7ff81b48d4f5 CFMessagePortSendRequest + 1020
9 HIServices 0x7ff820e3e9f4 SendDragIPCMessage + 538
10 HIServices 0x7ff820e381a1 SendTrackingMessage + 81
11 HIServices 0x7ff820e373c6 DragInApplication + 460
12 HIServices 0x7ff820e362ec CoreDragStartDragging + 912
13 AppKit 0x7ff81e0ae6fe -[NSCoreDragManager _dragUntilMouseUp:accepted:] + 1174
14 AppKit 0x7ff81e2fa159 _handleBeginDraggingSession + 105

Are you running any sort of system software related to the clipboard? We haven't received any other reports of this.

haug

I am using Alfred (https://www.alfredapp.com/) which includes a clipboard history. Is that what you mean?

Alfred is very popular, so if this issue is related to Alfred, you will likely see multiple reports of this.

dstillman

You should try with Alfred disabled to see if you can still reproduce it. Nothing has changed in Zotero's clipboard handling in years, and if there's a bug it wouldn't be fixed until the next major version of Zotero when we update the underlying platform. The point here would just be to try to identify the issue.

But people have been using Zotero with Alfred for years, and we haven't received any other reports of this.

haug

So if Alfred hasn't been causing any issues for years, what makes you think that it might be the reason for these crashes? (I don't understand a word of the crash report extract you posted...)

dstillman

Dragging is somewhat related to the system clipboard.