Upgrade StorageCitations "updating" in Google Docs
Hello,
I am having trouble with creating citations in Google Docs. No issues saving data from Chrome, nor any issues opening and selecting a source to cite. However, while some sources cite, most of them just say "updating" forever and never actually do. Not sure why some work when most don't. I thought maybe it might be because the first one that worked had a link instead of a pdf but I tried others with links and others with pdfs and none of them worked after that first one. Other than that, I cannot see a pattern for why one works and the others don't. Further, I tried to check for updates and it says one is available but that I do not have permission to download it. Why would this be and how can I get permission?
Thank you,
Rose
I am having trouble with creating citations in Google Docs. No issues saving data from Chrome, nor any issues opening and selecting a source to cite. However, while some sources cite, most of them just say "updating" forever and never actually do. Not sure why some work when most don't. I thought maybe it might be because the first one that worked had a link instead of a pdf but I tried others with links and others with pdfs and none of them worked after that first one. Other than that, I cannot see a pattern for why one works and the others don't. Further, I tried to check for updates and it says one is available but that I do not have permission to download it. Why would this be and how can I get permission?
Thank you,
Rose
For Google Docs, restart Zotero and your browser, and make sure a dialog isn't just appearing behind Zotero or your browser window.
If not that, try disabling all other third-party browser extensions and reloading Google Docs.
You can also try enabling Google Docs integration v2 in the Advanced pane of the Zotero Connector preferences, but there's a Google Docs bug that can result in errors in some documents with that enabled. (But when it works, it's much faster, and can avoid some causes of this problem.)