zotero keeps crashing after updating

blia_1874
Hi,

Zotero (version 1.0.6 build 2) on my iPad (iPad Pro, 3rd generation) keeps crashing or freezing (the crash frequency is around 3 times a day : ( for example, one of the crash logs is 564224960. Could you please give me some help?

Thanks a lot in advance.

Best
  • michalrentka
    Hi @blia_1874, does the app freeze/crash when you're in the PDF reader? Does it crash on specific PDFs or on seemingly random PDFs? What actions do you perform when it crashes? Thanks!
  • blia_1874
    Hi,

    Yes, it freezes/crashes when I am in the PDF reader.

    It crashes on random PDFs. It happens when I want to switch PDFs. For example, after working/making notes on one PDF, I want to open another PDF. Most of the time, it freezes in the PDF reader of this other pdf.

    When it freezes, I just quit Zotero. When I open it again, it says that a crash log has been sent.

    I hope that this information can be somewhat useful for debugging. Thanks a lot in advance.

    Best regards
  • michalrentka
    @blia_1874 do you just close one PDF and open another? Or do you have 2 instances of Zotero running on screen (with iPad multitasking)? If possible, could you record a video of you reproducing the crash and send it to support@zotero.org? If not, no worries.
  • blia_1874
    I just close one PDF and open another one, so no multi-tasking on the iPad.

    I uninstalled and reinstalled the Zotero yesterday, and so far it hasn't crashed yet. I will try to record a video and send it if I observe the crashes frequently again.

    Thanks.

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