Upgrade StorageConnection problems
Hey,
I have connection issues with my zotero. It looks like every connection attempt to the internet does not succeed, neither the check for updates nor searching for an ISBN nor the sync. It worked once, but because I did not use zotero for a while, I cannot tell exactly what broke it (maybe the update to Ubuntu 22.04?).
I read through the knowledge base artice (https://www.zotero.org/support/kb/connection_error) and tried to localize the error:
- The issue occurs with my old profile and also if I create a new profile.
- It occurs on both computers at work and at home. Both have Ubuntu 22.04 installed. At least at home, there is no proxy.
- It does not occur on a Windows pc at home.
- I can access various zotero URLs from command line.
If anyone might have an idea, what the source of the issue is, in which direction I might look or knows any further debugging steps to further localize the issue, I would really appreciate it.
I attach the debug report below (because zotero cannot submit it due to the connection issues).
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Translator a515a220-6fef-45ea-9842-8025dfebcc8f not found"]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
version => 6.0.15, platform => Linux x86_64, oscpu => Linux x86_64, locale => de, appName => Zotero, appVersion => 6.0.15, extensions => Better BibTex for Zotero (6.7.16, extension), ZotFile (5.1.1, extension, disabled), zotxt (6.0.2, extension, disabled), Deutsch (DE) Language Pack (105.0.3buildid20221007.134813, locale, disabled), Zotero LibreOffice Integration (6.0.2.SA.6.0.15, extension, disabled)
I have connection issues with my zotero. It looks like every connection attempt to the internet does not succeed, neither the check for updates nor searching for an ISBN nor the sync. It worked once, but because I did not use zotero for a while, I cannot tell exactly what broke it (maybe the update to Ubuntu 22.04?).
I read through the knowledge base artice (https://www.zotero.org/support/kb/connection_error) and tried to localize the error:
- The issue occurs with my old profile and also if I create a new profile.
- It occurs on both computers at work and at home. Both have Ubuntu 22.04 installed. At least at home, there is no proxy.
- It does not occur on a Windows pc at home.
- I can access various zotero URLs from command line.
If anyone might have an idea, what the source of the issue is, in which direction I might look or knows any further debugging steps to further localize the issue, I would really appreciate it.
I attach the debug report below (because zotero cannot submit it due to the connection issues).
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Translator a515a220-6fef-45ea-9842-8025dfebcc8f not found"]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "Fehler bei der Verbindung zum Server. Überprüfen Sie Ihre Internetverbindung."]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
[JavaScript Error: "No items returned from any translator"]
version => 6.0.15, platform => Linux x86_64, oscpu => Linux x86_64, locale => de, appName => Zotero, appVersion => 6.0.15, extensions => Better BibTex for Zotero (6.7.16, extension), ZotFile (5.1.1, extension, disabled), zotxt (6.0.2, extension, disabled), Deutsch (DE) Language Pack (105.0.3buildid20221007.134813, locale, disabled), Zotero LibreOffice Integration (6.0.2.SA.6.0.15, extension, disabled)
(You also don't say if you how you installed Zotero. If it's a third-party package, there might be some sort of network sandboxing.)
it took me a while, but I solved the issue. The network were ok. After removing every bit of Zotero from the computer and reinstalling it, I could sync everything. Thank you for you effort, I'm really glad it works again :-)