Zotero library still not loading after restart and reinstallation

sycornell

When I start Zotero, it opens but then it cannot seem to load any items into the application. It just continues to say 'Loading items...' indefinitely. I have tried restarting and reinstalling the application. I'm on a Mac OS Big Sur. The Debug ID is D297394628. Thanks for any help!

dstillman

What shows up in the left-hand pane, and what's selected?

sycornell

Nothing is showing up in the lefthand pane, and nothing is selected. It's just completely empty. I haven't waited super long to see if it loads...maybe it just needs more time?

sycornell

Well, it finally loaded. Apologies for the unnecessary question and lack of patience!

dstillman

Does it take that long every time, or is now opening more quickly? A normal startup should only take a few seconds (though you have some large libraries that could slow things down a bit).

sycornell

Actually, it does seem to still be taking a super long (10 minutes?) time to load the library now. Until yesterday, it had been loading within well less than a minute.

dstillman

Can you provide a Debug ID for Zotero startup through your library fully loading, using the "Restart with Logging Enabled…" option?

Do you recall changing anything since it was loading more quickly?

sycornell

So it's now loading at a normal pace. If the problem reoccurs, I'll post a full debug ID here. Thanks again for you help with this!