Plugin disappeared in Word 365

This discussion was created from comments split from: zotero plugin disappeared in word 365.
  • I have checked all the documentation, including the one mentioned about, but I am still unable to bring zotero back.
    The only thing I am uncertain about is this sentence:
    "make sure zotero.docm is present and ticked"
    what does ticked mean?
    In any case, I have tried everything from re-copying and pasting, re-downloading etc. I see no evidence of anything being work, yet zotero plugin is not there. It was 2 months ago after installation, but it vanished.
    Can you please please please help?
    Thanks!
    Ilaria
  • edited October 12, 2022
    (Please start new threads for new issues. I've moved this to a new thread.)

    "ticked" means that the checkmark is shown.

    If you're still having trouble, please say everything you've tried from https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear, in your own words, and what happened at each step.
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