References not saving

zooteroz · 2024-05-08T09:27:15+00:00

Hi,

I'm having trouble with saving any references to zotero on the chrome extension.

I tried with a pdf and this is the Debug ID - D511486364

Any advice on how to fix?

dstillman · 2024-05-08T10:19:27+00:00

See Troubleshooting Problems Saving to Zotero.

Probably #11: "Make sure you've given the Zotero Connector permission to access all websites"

zooteroz · 2024-05-08T10:22:08+00:00

just checked and it's already set to that :/

dstillman · 2024-05-08T10:24:22+00:00

You'll need to follow all the steps on the page, then.

zooteroz · 2024-05-08T10:25:03+00:00

ok i'll have a go, thanks

dstillman · 2024-05-08T10:25:17+00:00

Also, to be clear, for a PDF, make sure you're actually trying to save from the http(s):// URL, not a file:// URL after downloading it.

zooteroz · 2024-05-08T10:27:12+00:00

Ohh yep that was it, it just worked now - thank you so much :)