Issues in Google Docs

M_G_J · 2024-05-06T08:07:37+00:00

Hello

Can someone help me figure out why I cannot use Zotero in Google Docs?
I have tried troubleshooting myself according to the steps but I cannot seem to locate the issue.
It is happening in new, empty document as well, and I have tried restarting both browser and Zotero. They are both updated. I have tried disabling all other extenstions in Google Chrome. I have reinstalled the Zotero extention.

I have attached pictures of what I experience in Google Docs. The issue is happening after picking the reference, where it says Zotero encountered an error updating the document.
I have tried the Debug Output Logging and this in the no. D1041712077 it provided.

Thanks in advance!

The best regards
Mia

https://s3.amazonaws.com/zotero.org/images/forums/u12964968/y2qx4x02e2oaorqm0aud.png
https://s3.amazonaws.com/zotero.org/images/forums/u12964968/p3qmo21kmt4drstyt9hs.png

adomasven · 2024-05-06T09:13:16+00:00

Could you take the following screenshots for us? Make sure you include the full Google Docs editor in the screenshot.

1. Open a new document in Google Docs. Press Ctrl-K, this will open the dialog to insert links in Google Docs. Take a screenshot of this dialog.

2. Then in the URL field of the "Search or paste link" dialog enter any url (like www.zotero.org) and take a screenshot.

3. Press Apply in the dialog. Then press Ctrl-K again, to open the dialog again, and take another screenshot.

M_G_J · 2024-05-06T10:45:25+00:00

Yes, of course, I have tried to do it here:

https://s3.amazonaws.com/zotero.org/images/forums/u12964968/hcymjcbnrzq2calscoq2.png
https://s3.amazonaws.com/zotero.org/images/forums/u12964968/36gfdowfvz4y5p6sy2fi.png
https://s3.amazonaws.com/zotero.org/images/forums/u12964968/s5etljaxzis1ymv8xhui.png

adomasven · 2024-05-06T10:57:57+00:00

Could you test if citing also does not work with Edge and Firefox?

M_G_J · 2024-05-06T13:33:47+00:00

Just tested, it works in Microsoft Edge..

adomasven · 2024-05-06T13:40:27+00:00

Does it work in a new Google Chrome profile?

M_G_J · 2024-05-06T13:48:08+00:00

Yes it does.

adomasven · 2024-05-06T14:10:26+00:00

Does it work in your existing profile if you disable all other extensions and restart Chrome?

M_G_J · 2024-05-06T14:31:07+00:00

Okay, I think the issue have been found. I have two Google accounts, and I believe I have logged into the wrong one in the Zotero Google Docs Integration window. When I log in to the right one, it works.

Thank you for your help and have a great day adomasven!