Exception problem

Dear community,

I'm having a big issue trying to update the references in a document in Google Docs in Chrome. I've tried all the steps suggested here https://www.zotero.org/support/kb/debugging_broken_documents to no avail.

I get the following error message when I'm trying to update any reference "Exception: The document is inaccessible. Please try again later."

Can anybody help me please?
  • This may be a temporary issue with Google servers. If it hasn't resolved itself then restart your browser. When attempting to cite you will be prompted to log in with a Google Account for Zotero. Make sure you select the account which owns the document you are editing.
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