sesosmai
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Adam, So, I figured out it was because I had site access to "On Click." When I switched it to all sites it worked fine. However, I switched it to "On Click" because Zotero was interfering with our new Library system we launched during the summer. T…
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I apologize, I just found out it was because he copied and pasted the umlaut for the name into zotero instead of typing it in.
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I should also add, we restarted both Word and Zotero and they have a Windows-based unit.