Upgrade Storageamwdew
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Aha, I think I have solved this part of the problem! My group ownership was assigned to my partner, while *I* am the owner of the extra storage. I have now aligned group ownership and storage ownership, and we will see if syncing of the group libr…
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I did try again this am and now get a yellow triangle saying "The group 'Primary Source History Services' has reached its Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server." However, when…
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Ok, after restarting FF and enabling the debug output, the sync started again and gave a red exclamation point and the following error Report ID: 1498621328. And the related Debug ID is: D2071744627. Thx.
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OK, I checked this in OS X Activity Monitor; not a lot of activity. Here's my Report ID: 835167389 I'm restarting FF now and will do as you suggest. Thanks for the late-night help!
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Hmm, no, I don't see progress. It should be changing, right? 30 min has passed since I last wrote, but the info I'm given when hovering over the progress bar is still *exactly* the same as it was 30 min ago. I have about 1.3 Mbps upload speed now…
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Ok, thanks. I tried rolling over the progress bar, and after maybe 45 min, it still says "1% with a 1,998,436 kb remaining and 16/810 files." I do have a large library, so should I just be patient and expect that this will take a very long time?
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Yes, I read that and am trying the suggestion in Step 4 right now. But with the green arrow just turning perpetually, I am uncertain as to what is happening. Rolling over the turning green arrow gives the message "syncing files." I will leave thi…
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One other note about this: still, whenever I sync from the main computer where this database originated, the green arrow turns and turns and turns and turns forever. It appears that the metadata, at least, it synching now, but I never have the sen…
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Dear fbennet, Thank you. Yes, we have both checked that box in our Preferences>Sync settings. I just double checked, though, hoping you might have found an easy solution! Alas, we'd already done this.
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Ok, update: I upgraded to 5 GB storage, and it appears that the database and my "groups" synchronized, BUT I am still not seeing all of my attached files. And when the person I collaborate with synched with our "group," the attachments that were s…
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Hi Dan, Not sure. I just tried it again and got the yellow triangle that we were out of storage space, so I have upgraded to 5GB from 1GB. I wasn't sure how much I would need. I see this as a good sign that the whole thing was trying to sync. …
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Latest update: Earlier today, I simply had to close Firefox while the green arrow was spinning and spinning. It appeared, however, that the upload had taken place. Now, when trying to sync again, I got the following error ID 1253598353. My partn…
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I should note that it does appear that the libraries have synced, although I have not obviously done an item-by-item check. And my collaborator (dewamw) was able to sync and download our group library to his computer. So should I just close Firefox…
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Update: I did make the fixes you recommended to the two problematic tags that you pointed out to me, and I have now been syncing for about 8 hours without the process completing. The progress bar seems stuck on 8% and the green wheel is turning an…
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Thank you, I see the email message now! I apologize for not checking that before looking here. I will try the database fixes you suggested and let you know how it goes. MANY thanks!! Anne
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I am getting desperate. I share this library with a collaborator (dewamw) and our work is currently stalled completely because our old ways of sharing (copying all of the database files back and forth between two computers) is now disabled and the …
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And I should say that when I clicked "report the error" on that above error message, I got a final message with Report ID 719864091. Not sure which ID I am supposed to provide. Thanks.
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And now I just tried to do what it just said (full sync in reset pane) and got the following error:Please perform a full sync in the Sync->Reset pane of the Zotero preferences. (Report ID: 66dd9f5d) I don't know what to do next! :)
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Hi, just tried to do a regular sync again and got the following msg: Please perform a full sync in the Sync->Reset pane of the Zotero preferences. (Report ID: db6b75ec)
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I am sorry -- didn't see these comments. I am trying now to sync again and will provide ID shortly. Thank you!
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I think this happened, maybe, because I moved several collections that were previously in my personal library to the newly-created group library that I am trying to share with dewamw, my husband and business partner. Could that be it? I am u…
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I'd like to second the request that a choice like "full text" (e.g. the equivalent of what happens in the "Quick Search" be added to the Advanced Search list of choices. Not having this represents a huge handicap to me. I used to be able to do thi…