no status bar icon

twoephraim
I have been using Zotero for about a month and have had no problems until now. Tonight my problems started with a translator error, which could not be resolved. I removed Zotero and reinstalled both add-ons (Zotero and Word), but I no longer see the zotero folder icon in the amazon and nytimes status bar.
  • dstillman
    (That's the address bar, not the status bar.)

    http://www.zotero.org/support/troubleshooting_translator_issues
  • twoephraim
    Thank you. That's correct, the address bar. Previously the icon was present but gave the translator error message when I attempted to import from Amazon. I walked through these steps with no success. Consequently, I removed the add-ons and re-installed them. Now I do not even have the icon in the address bar.
  • dstillman
    Go through the steps again.
  • twoephraim
    You are great! The last step worked for bringing the icon is back but I'm still getting the "Could Not Save Item" message with the recommendation to go to Known Translator Issues webpage.
  • dstillman
    We'll need an example URL and a Report ID for that.
  • twoephraim
    http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=china%3A+fragile+superpower&x=0&y=0

    Report ID: 1150543589

    Is this what you need?
  • dstillman
    edited July 21, 2011
    Which items are you selecting to save in the dialog box? Or are you not getting a box?

    That page seems to work for me, but you are indeed getting an error.
  • twoephraim
    Just the one:

    China: Fragile Superpower by Susan L. Shirk (Paperback - Aug 15, 2008)
  • twoephraim
    I've gone to multiple Amazon and NY Times books and articles, all with the same error.
  • dstillman
    Provide a NYT example and more Amazon examples.
  • twoephraim
    http://www.amazon.com/Civilization-China-Herbert-Allen-Giles/dp/1612790135/ref=sr_1_1?ie=UTF8&qid=1311301844&sr=8-1

    http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=china&x=0&y=0#/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=mexico&rh=i%3Aaps%2Ck%3Amexico

    http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=frederick+hayak&rh=i%3Aaps%2Ck%3Afrederick+hayak&ajr=0

    NY Times in now working. Amazon is still not.
  • twoephraim
    I'll check in with you tomorrow. Thanks.
  • dstillman
    edited July 21, 2011
    Did you check your system clock and time zone?

    If you're sure they're correct, provide a Debug ID for a saving attempt that produces the error.
  • twoephraim
    I have ensured that I followed all steps on the translator issues page.

    Here is the Debug ID
    D190723753
  • dstillman
    That's not a valid Debug ID. Be sure to copy and paste—don't try to retype.
  • twoephraim
    Dan,

    Sorry about that. Here is the copied and pasted Debug ID.

    D350776161
  • twoephraim
    Any progress on troubleshooting? Could it be that there is an issue with Firefox 5.0?
  • dstillman
    <Error><Code>RequestExpired</Code><Message>Request has expired. Timestamp date is 2011-07-22T10:07:54Z.</Message></Error>
    The error you're getting from Amazon is almost certainly because your clock or time zone is set incorrectly.
  • dstillman
    edited July 24, 2011
    You posted that Debug ID at 2011-07-22 15:09:33 UTC. The timestamp in that debug output—which is what your system was sending to Amazon—is 10:07:54 UTC. This would happen if your system's time zone was incorrect. I've reproduced the same error here by modifying the translator to send an outdated timestamp.
  • twoephraim
    Dan,

    I went back and looked at the time zone. It was incorrectly set, even though I went through the steps again somehow that got past me, four times!!! Clearly a case of user error. Thanks for helping me fat-finger through my issues. You were very patient.

    I've told all my colleagues about Zotero and those that are using it love it as much as I do. Keep up the good work!

    Andy

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