Export to .ris gives JavaScript error

multidlc · July 21, 2011

Hello Support,

When I try to export either a single record or an entire library as a .ris file I get a 'JavaScript Application' error that says 'An error occurred while trying to export the selected file.' This occurs both when I try to export from Firefox, and from the StandAlone version (2.1a3).

Help!

Thanks,

Dwight

Simon · July 21, 2011

Can you provide a report ID after retriggering the error?

multidlc · July 21, 2011

Here is the report ID from a fresh error:
1175952499

Thanks,

Dwight

Simon · July 21, 2011

Go to the Advanced pane of the Zotero Preferences and click "Reset Translators".

multidlc · July 21, 2011

Brilliant...it works...thanks Simon.