Zotero isn't syncing
I'm having problems with sync. All of the boxes are checked correctly in preferences, and I have had no problem in the past. But now, despite the fact that the little green arrow is always swirling, it is not automatically syncing. Even worse, I can't make it manually sync: I move my mouse over the arrow, and it shows the box for "sync with Zotero server" but I can't actually click on that box.
This is all a problem with Computer A. Computer B syncs perfectly.
Any thoughts?
MM
This is all a problem with Computer A. Computer B syncs perfectly.
Any thoughts?
MM
I'd temporarily disable automatic syncing - the reason you can't manually sync is that Zotero thinks (correctly or not) that it's already in the middle of a sync process.
See if you can provide an error ID
http://www.zotero.org/support/reporting_bugs
I've been using this version of Zotero for awhile, and this has actually been a problem for awhile, but I didn't know it till I tried to restore something and saw that my last sync was 152 days ago, despite the happy whirring of the green arrow.
No error ID to report - I check as the link you sent suggested.
Any other ideas? Thanks.
I did download to computer B, the one that works, about 4 hours ago, but indeed have tried at least 3 times on computer A, the problem child.
Thanks
Then I restarted Firefox. When I checked my collection, one of the sub folders appeared twice. Also, a bunch of items appeared in the wrong folder.
It appears to me that the syncing with the server is lagging way behind the changes I am making. As a result, when I go to a different computer and it does sync, I find my items in a state that they were in at some previous time, but not the most recent time that I worked on my collection.
Is there something I need to do in order to get the syncing to get caught up?
Thanks.
Zotero doesn't report any error. I just see an endlessly rotating green arrow "sync with zotero server". Restart of my firefox and my Mac didn't help.
Is there any ideas?
Thanks.
I don't know why.
But after a number of iteration of restarting of all firefox with zotero on all my PCs, Syncing started.
Thanks.
Extended sync queues are no longer an issue. We're investigating the cause of the recent spate of unending spinning reports, but they're not due to server load, and there's no actual sync activity, so just restart Firefox.
D1849741039
Other people have gotten this error, and at least in those cases it appeared to be due to a rather insidious low-level bug in Firefox itself.
As a workaround, go to about:config in the Firefox address bar, look for javascript.options.tracejit.chrome, and double-click it to set it to false. Then restart Firefox and try the sync again.
If the sync goes through, you should be able to reset that setting to true in about:config. (If you don't, Firefox will run a bit slower.)
I ran the debugging process again, since I think that might have been an unusual sync, and since the work-around didn't work. Here's the ID:
D1650394314
thanks.
(That debug output doesn't show a problem. Your client is requesting a full download of all data in all your groups, and an uncached full download for you is taking around 5 minutes.)
20+ minutes of arrow
One weird thing: this time, I saw a little blue bar beside the arrow during the sync. But when I closed the zotero pane and then brought it back (after the debugging was done), the bar was gone.
Same problems with the sync, though.
What does it say now when you hover over the sync icon?
And this time, restart Firefox, sync, and provide a Report ID (not a Debug ID).
13815338666
1381533866
At this point, I'd recommend deleting the Firefox application from /Applications (which we almost never recommend, but there's something very strange going on on your system), reinstalling it, creating a new, empty Firefox profile, installing Zotero into it, and temporarily pointing it to your existing Zotero data directory in the Advanced pane of the Zotero preferences. Then, once you see your data in that profile, enter your Zotero credentials in the preferences, disable auto-sync, and try syncing manually from there.
After watching my green arrow spin for 7 days,having rebooted, restarted FF several times and disabled extensions, I figured it was time to investigate and found this thread with adamsmith's great advice. I turned off autosync, restarted FF, did a manual sync and BAM...it synced! Thanks!