"script not responding" chrome://zotero/content/xpcom/citeproc.js:6754
Hi. I'm on a Macbook Pro. I just upgraded firefox (it prompted me yesterday) to 3.6.14. I'm running Zotero 2.1b7.
Now, when I try to add multiple citations into Word (this has worked fine in the past, BTW) I get the spinning ball of death and eventually the message:
"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: chrome://zotero/content/xpcom/citeproc.js:6754"
Why does it say "chrome"?
Should I just roll back firefox? If so, is there an easy way to do this (like, some sort of automated way to do it from within firefox)?
thanks.
Now, when I try to add multiple citations into Word (this has worked fine in the past, BTW) I get the spinning ball of death and eventually the message:
"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: chrome://zotero/content/xpcom/citeproc.js:6754"
Why does it say "chrome"?
Should I just roll back firefox? If so, is there an easy way to do this (like, some sort of automated way to do it from within firefox)?
thanks.
http://www.zotero.org/support/kb/unresponsive_script_warning
"chrome" has nothing to do with the browser of the same nam, but is the protocol Zotero is using.
now it's getting worse. trying to add a single citation to my word document crashes firefox. before only multiple citations caused a problem, now even single citations are problematic.
BTW i reverted back to firefox 3.6.13 and nothing seems to be any better.
http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
Do you get this with a fresh document, or does it only affect a particular document?
Here's the thinking. The error you're getting comes from the citation processor. It looks as though it is getting stuck in a loop while attempting to generate output. The only part of the processor where that can happen is during disambiguation. There is a possibility that this is not caused by the upgrade, but that you have hit a combination of citations that the processor cannot resolve, and instead of failing gracefully, it is repeating the attempt ad infinitum.
That's just a guess at this point; to narrow this down and be sure it can't happen again, I'll need some more information. The answer to the question above will tell whether this intuition may be correct, or whether the problem lies elsewhere.
I'll look forward to hearing more news.
Frank Bennett
everything seems to work great in a fresh document. it is only the dissertation chapter that is due _tomorrow_ and that i need to be working on(!) that causes the problems.
thanks.
Good to know that this is triggered by a particular document. Good move with downgrading; the continued failure tells us that a change in Firefox is not the cause. Together, those two observations suggest that there is a possibility, at least, that some combination of otherwise innocent input has triggered this on you. I'm keen get you back to work, and to pin down whether that is the case.
Can you send me a copy of a (hopefully relatively small) document that is failing on you? My email name is biercenator, the after-at portion is gmail.com. If I can get it failing on my own system, it will speed things up.
when i try to change to "MLA" it gets halfway through the document and then stops, telling me that a particular citation (the same one each time) is "undefined" (or something like that, i couldn't highlight the message to save it and it went away). then, when i tried to change citation style back to "MLA without biblio" it replaced all the citations with "0/0/0/ 00:00AM" EXCEPT for the footnotes that also had text in them (like, for example, "see also" preceding a citation). those came out fine--only the "unmodified" citations turned into zeros.
Also, I tried downgrading zotero but no dice.
I've watched pretty carefully each time I try to change the citation style. It appears that Zotero makes an initial "pass" through the document during which it places "0/0/0 00:00AM" everywhere that it plans to put a citation. In my case, it never makes it all the way through--it always stops somewhere in the middle, giving me the "citation undefined" message.
if i try to "refresh" my citations (many of which are the strings of "0"s mentioned in the paragraph above) when firefox is open, firefox hangs and nothing gets refreshed. if i try to refresh my citations with firefox closed ('cause, 'hey, why not?'), word hangs and needs to be force quitted.
if i try to "refresh" my citations (many of which are the strings of "0"s mentioned in the paragraph above) when firefox is open, firefox hangs and nothing gets refreshed. if i try to refresh my citations with firefox closed ('cause, 'hey, why not?'), word hangs and needs to be force quitted.
Beginning to play with Bookmarks, I brought up the word processor popup, and this time I actually read the descriptive text under Bookmarks (which I should have done earlier). It says: I'm puzzled. The document is set to a note style (mhra_note_without_bibliography), and so seems to have an impossible combination of options (note style + bookmarks). I must be missing something, but I'm not sure what. Is this combination possible in Word?
so...any suggestions about where to go from here? i mean, was this a weird one-off malfunction such that if i "start again" with a new word document (say, the introductory chapter that i still need to write) things might be ok? i have no sense of what actually went wrong, so i'm not sure how to proceed...
is there some series of re-installs i should do? is there a bad citation i should excise? is the next logical step really trying to track down the "bad" citation, or is the "bad" citation a symptom of programs not playing well together (a phenomenon that already plagues the firefox-macword-zotero setup i have)?
basically, i could use some guidance about whether i should continue (given this situation) to invest in zotero...(and i'm DEEPLY appreciative of the time various folks have spent responding to/helping me here)
If you want to zip and send zotero.sqlite and the document to support@zot....org, we can look into it. Otherwise you're going to have to do it yourself. Or you can ignore it, but then it won't get fixed.
If I read you right: the problem I am having is unique and specific to my situation, but at the same time is recognizable as an example of a class of problems that you guys call "Broken Documents." The way to fix the problem is by attacking it as a "Broken Document"--in this case, since i've already tried the other strategies on the protocol for fixing "Broken Documents," to find the problematic citation.
Am i correct in assuming that you're fairly confident that this does not represent an intractable, systemic problem of a larger sort--one that will bedevil future documents?
I have sent the file (which, BTW, will tell you more than ever wanted to know about homosexuality in the English Renaissance) to support[@]zot.....org.
Thanks.
Since your paper is due tomorrow, you may want to install the Zotero Trunk XPI, which should fix the issues with your document. The warnings there may not apply at this time because we've made only minor bug fixes since the 2.1b7 release, but it's always a good idea to back up your Zotero library and your document. Additionally, you should make absolutely sure to manually install the next version of Zotero from zotero.org when it comes out later this week, since otherwise you'll be receiving new trunk XPIs, which may not be as stable as this one.