syncing hung for days

jlichstein · January 20, 2011

I have been trying to sync two new computers (Windows 7 OS, Firefix 3.6.13) with my zotero library for several days. The syncing icon spins indefinitely (> 24 hours on one of the machines). If I hold the mouse over the sync icon it says: "getting updated data from sync server." I tried checking My Library on zotero.org and got a message that something like "problem loading your files." A few minutes later, I checked My Library again, and it looked fine. Could an administrator please check to see if there is a problem with my account?

dstillman · January 20, 2011

You have a queued sync.

http://forums.zotero.org/discussion/15887/slow-syncing-read-this/

jlichstein · January 21, 2011

24 hours later, the sync icon is still spinning. And I got a "sync error message"

dstillman · January 21, 2011

You have a queued sync from earlier today. Wait until after this weekend, and if you're still having problems we can debug.

jlichstein · January 26, 2011

I am still unable to sync on either of two computers. I often get "Error while syncing" message in lower right of my browser near the "zotero" icon.