Installation problem when upgrading to Mac's Leopard

videodesk
Hi, all,

We just upgraded a Mac to Leopard and when we reinstalled Firefox 2.0, we got a hash mark through the Zotero icon and a message that there was a startup error with Zotero.

Another nearly identical machine with Leopard doesn't have the problem.

Any thoughts?

Thanks,

Gary
  • dstillman
    See the Advanced Instructions section of the Reporting Bugs page for how to give us more information.
  • videodesk
    Hi, Dan,

    Thanks for the reply. Here is the "chrome" error from the log. There were two of them:

    Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsILocalFile.persistentDescriptor]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/zotero.js :: getZoteroDirectory :: line 293" data: no]
    Source File: chrome://zotero/content/xpcom/zotero.js
    Line: 293



    Error: Zotero has no properties
    Source File: chrome://zotero/content/browser.js
    Line: 733


    Hope this helps.

    Gary
  • dstillman
    edited December 23, 2007
    Right, so it's just your Zotero data directory not being accessible for some reason.

    Were you using a non-standard data directory location? If so, go to the Zotero prefs (which I think you can still access by going to Tools->Add-ons and control-clicking on the Zotero line) and reselect the directory. If that doesn't work, you can go to about:config, search for extensions.zotero.dataDir, control-click it and choose Reset, and then set the custom location again after restarting.

    Obviously you'll want to make sure you've backed up your data directory before messing around, though just changing that setting shouldn't actually affect any data.
  • videodesk
    Thanks Dan, that worked. Margie & Gary

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