Error after Attaching Snapshot to Item in Group Folder

simpar
Hi Zotero Team,
Zotero reports "An error has occurred. Please restart Firefox'.
After "Attaching snapshot of Current Page" to an item in a group folder.
Using local storage (no zotero or webdav).
Firefox: 3.6.13.
Zotero: 2.0.9.
See 1414622910.
1st instance of this bug.
I will update again if it repeats.

Simon
  • simpar
    Another occurance.
    Error Report: 1132372685
    Error report looks similiar (?), but this time I was waiting for a sync/merge to finish.
  • simpar
    And one more crash after adding a snapshot.
    Report ID: 63063678
    and Debug ID: D1146661957
  • simpar
    Error Report ID: 1917291597
    The Debug ID is D281215669.
  • dstillman Zotero Team
    disk I/O error
    This isn't a Zotero problem. There's something wrong with your disk (or disk access).
  • dstillman Zotero Team
    From your debug output it looks like you're using a network drive. That may be the source of the problem. Try a local disk instead.
  • simpar
    Thankyou.
  • simpar
    Hi Dan,
    We are using the Network drive to allow us to share attachments (just the storage folder is shared).
    Yes, I know that is what the Webdav is for, but it doesn't support Groups.

    Is there a known problem with using a Network Drive?

    Simon
  • dstillman Zotero Team
    There are all kinds of network drives, and all kinds of network environments. We can't support them individually, I'm afraid. If they work, they work. If they don't, they're breaking some standard filesystem behavior.
  • simpar
    OK,
    We have been noticing that attaching a snapshot takes a long time (10-20 seconds), assuming this is due to our network drive.
    So there is another reason to move back to our local drive.
    We will look at other options for syncing our storage between multiple users, like iFolder.
    Great product and keep up the great work.
    Simon

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