systematic loss of the content of all attached files
For the last week or so every document I have been adding to my group has become inaccessible in the way described. Until 7 November I had no problem and every attachment 'stuck'. I thought at first I had run out of memory on the cloud, but having increased capacity, problem persists. Attachment is shown but when clicked on I get the message: "the attached file could not be found. It may have been moved or deleted outside of Zotero."
If you've performed all these steps, see the file on the server, and still can't access the file on Computer B, then go to the Sync→Reset pane of the Zotero preferences on Computer B, choose Reset File Sync History, generate a Debug ID for a sync attempt and an attempt to open the file, and post the Debug ID
The problem is that this works. The file appears on the other computer. No error or Debug ID is generated. What can I do to get this working again?
Also, re-read the instructions on debug:
http://www.zotero.org/support/debug_output#debug_output_logging
Zotero produces debug output for every operation.
I am only using Zotero on two computers. Whichever computer I use, attachments are saved correctly and uploaded to the Zotero online storage. But not downloaded to the other computer until I use ""Resynch File History"
I will check out the debug link.
Thank you
I did not notice on time that I had to save the debug ID and post it here. I will try to attach another file, and try again.
Debug ID: D1845119428
Thanks
John
Everything was successfully recovered.
You don't want debug enabled for an unnecessarily long period of time, because it slows down Zotero (and produces a prohibitively large debug file).
The Debug ID is D691809726