MacWord Integration not installing / 2.1 beta

klamere
Zotero: 2.1b1
Firefox: 3.6.10
Phython Ext: 2.6.201000203
Zotero MacWord Integration 3.1a1
Mac Word: 12.2.6

I'm new to Zotero and installed the beta version (perhaps a mistake), then installed PhytonExt and the MacWord integration. The MacWord integration is not installing. I've followed the instructions on the troubleshooting page - to uninstall and reinstall - to no avail. I've even deleted Firefox's add-ons cache - again, to no avail.

When I try to click on the MacWord integration add-on's preferences button, I get an error that it is not installed due to an error, so I try to restall, and again, the same error.

thanks.
  • dstillman
    I get an error that it is not installed due to an error
    Exact error messages, please.
  • lamerek
    sorry.

    "Zotero Word Integration could not complete installation because an error occurred."

    This is the same message I get when I:
    1) launch Firefox
    2) click the "preferences" button for the Zotero MacWord Integration extension in Firefox.
    3) click on the "Reinstall Word Components" button, which appears after the above action.

    thx.
  • dstillman
    Provide a Report ID.
  • lamerek
    Report ID: 1544724523

    ERROR:xpcom:Unhandled exception calling 'int8 run();'
    Traceback (most recent call last):
    File "/Users/LaremeK/Library/Application Support/Firefox/Profiles/4786zp9v.default/extensions/pythonext@mozdev.org/pylib/xpcom/server/policy.py", line 277, in _CallMethod_
    return 0, func(*params)
    File "/Users/LaremeK/Library/Application Support/Firefox/Profiles/4786zp9v.default/extensions/zoteroMacWordIntegration@zotero.org/components/install.py", line 110, in run
    raise Exception(error)
    Exception: 2010-10-18 15:31:47.647 osacompile[1604:903] Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
    /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
    osacompile: OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable handlers.

    I activated "Report Error" by:
    in Firefox I opened up the Add-Ons window.
    Clicked "preferences" for the Zotero MacWord Integration add-on. (first error msg)
    Then, clicked " "Reinstall Word Components." (same msg again).
  • Simon
    You have a scripting addition with the wrong architecture. We should probably just make Zotero ignore these errors, but for now, if you move /Library/ScriptingAdditions/Adobe Unit Types.osax elsewhere, the installation should complete successfully.
  • klamere
    Found the file and moved it.

    It reinstalled and now works. Brilliant.

    Thank you! :)
  • mac
    I am having a similar problem but get a different error message:

    Components.classes['@zotero.org/Zotero/integration/installer?agent=MacWord;1'] is undefined
  • Simon
    http://forums.zotero.org/discussion/14901/?Focus=74125#Comment_74125
  • jobard
    edited March 10, 2011
    I also have the same problem, but trying with the 3.0 branch xpi didn't help. I have looked around in the forum but can't find any solution to get my zotero work with the Mac Word 2011.

    Firefox 3.6.15
    Zotero 2.0.9
    PythonExt 2.6.2

    And I get Components.classes['@zotero.org/Zotero/integration installer?agent=MacWord;1'] is undefined

    When I try to install the zotero macword integration plugin (both the regular and the 3.0 branch).

    Any idea of how to get it work ?

    Thank you for your help.

    NB: report ID=1693187928
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