Sync problem on new PC

thollan19
1508326308

I have used Zotero for over a year from several computers. This new machine just cannot sync to save it's life. I have submitted the errors (above is the ID). My other 3 computers seem to work just fine. All are Windows 7 and use the latest version of firefox and zotero. I don't know how to reproduce the problem other than it never works from this computer.

Thanks. --Tracey
  • dstillman
    1) Restart Firefox, reproduce the error, and send in another Report ID. There are no Zotero errors in there.

    2) What's the actual error message you're getting?
  • thollan19
    I assumed everything in there was an error related to Zotero.

    Since I've never gotten Zotero to sync on this PC, I decided to try removing Firefox and all of its associated settings -- then reinstall everything. I just did this, and so far, syncing still does not work. The animated sync icon just spins forever in Zotero. Now, the error log I sent before is now empty. So I turned debugging on under Zotero Preferences, and submitted a debug log.

    The Debug ID is D768560416

    I am able to sync from my office and home desktop computers. Only this notebook has a problem.

    Many thanks for the help.

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