System puts back older files

estut
Hey Zotero users. I'm working just a few days with Zotero and encounter some problems.
This afternoon I deleted a lot of older files, after updating them via Medline/Pubmed. After syncing, these deleted files came back again, which costs time to delete again. Why does this happen?
Why the sync procedure takes so many hours?
My specs: Zotero 2.0.9
Firefox: 3.6.10
Thanks for reply. Eric
  • dstillman Zotero Team
    Can you reproduce this?

    The data server is very busy this week due to increased traffic. We're in the process over the next week of switching to a new server architecture that should speed up syncing and website access dramatically.
  • estut
    Thanks Dan for your quick reply. I'm 'glad' to hear that your dataserver is very busy, so there is an explanation anyway. Tomorrow I will refresh other files in the same way as I did today. I'll keep in touch when this problem happens again. Eric
  • estut
    Dan, it happened again. I deleted a few files in folder 'Publicatie 5 Hans' and after a few minutes they came back again. F.e.: Frymoyer, Cats. An overview of the incidences and costs of low back pain. Thursday 21 Oct.10:01 (new file). I deleted the same file dated sunday 10 Oct. 22:15. I have more examples.
    Do you have an idea? Eric
  • dstillman Zotero Team
    If you can recall, what happened at 10:01 and 10:12? I see an upload of four items to the server at 10:12, and one of those was the new 10:01 version of that item.
  • dstillman Zotero Team
    Are you sure you're not just re-adding these items accidentally?

    The 10:01 item—unlike the older one from 10/10—has an access time of 10:01, which could really only happen if that's when you downloaded it from PubMed.

    I'm not seeing a problem here.
  • estut
    Indeed I made a download from Pubmed at 10:01 (this is a continuying process these days). After that, I deleted the old file on the same subject. The synchronisation process is busy all the time, due to the slow connection, so it is difficult to make a reliable research. I don't know how to re-add accidentally. I keep watching the problem.
  • dstillman Zotero Team
    OK, the new item isn't related, then, since Zotero doesn't have any idea those two items are the same. So we can just focus on the older one.

    But I don't see any sign of a deletion for that item on the server since 10:01.
  • estut
    OK, Dan. I'll keep attention on this topic and will inform you if it happens again. Thanks anyway. Eric
  • estut
    I'm desolate..after working for 1 hour, all the older files are back again (the same folder as mentioned before). I really deleted the older items with the 'delete' button. While syncing I got a lot of windows which informed me about changing/adding items on several locations. These windows produce a lot of text and can only be quitted by clicking OK.
    F.E.: file Beaton DE. “Are you better?” A qualitative study of the meaning of recovery, was deleted at 14:06 (I noticed them all). The new file was uploaded 14:05:56. What is going wrong?
  • dstillman Zotero Team
    If you can reproduce this reliably, you'll need to provide a Debug ID for the deletion of an item and a subsequent sync that adds the item back.
  • dstillman Zotero Team
    And if you get an error trying to upload the debug output, click View Output, File->Save to a text file, zip that resulting file (via right-click), and then e-mail it to support@zot....org with a link to this thread.
  • estut
    Since I delete the old files completely out of the bibliography to the trash, it doesn't happen again. First I just moved out the files (in Dutch: 'geselecteerd object verwijderen' ).
    Your system-update works very fine now! Thanks!

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