Automatic Data Sync Problem

kaberi
When i want to open Firefox, "An error occured throwing an exception", this message shows . Then i am able to use my mozila firefox browser.I am using Zotero 2.0.9.r7056 (user name is kaberi)and Firefox 3.6.10. When i want to sync with zotero server, it is not working and shows a red symbol(Conflicts have suspended automatic syncing). I have reported my problem and ID 1504726250.

Error message like that

No chrome package registered for chrome://ytoolbar/locale/ytoolbar.dtd
[JavaScript Error: "সঠিকভাবে গঠিত নয়" {file: "moz-nullprincipal:{681b7f7b-79ae-43bc-a8fd-d577990ff737}" line: 1 column: 14388 source: "<?xml version="1.0" encoding="utf-8" ?><toolbar><toolbaritem id="yahoo-toolbar-main-container" maxheight="32" flex="2" style="margin-right:3px;margin-left:3px"><toolbaritem id="yahoo-toolbar-reqbtns" maxwidth="700" pack="begin" align="center"><toolbarbutton class="lightning-button" id="yahoo-toolbar-wlp" label="Welcome Page" yhash="{'id':'wlp','p':'wp2','pos':'yhoo','to':'-1','ultid':'wlp70',}" oncommand="yahooButtonHandler(event);" yevent=",4,178060853/wlp70,%http://us.config.toolbar.yahoo.com/bh/v2/wp/&#63;view=wc&intl=,&#36;LANG,%&pc=,&#36;REG_pc,%&dc=,&#36;REG_dc,%&cv=,&#36;CVER,%&avert=,&#36;AVERT" ytrack="178060853/wlp70" yfunc="4" ...............................
  • dstillman
    First, unrelated to Zotero, but disable your Yahoo toolbar—it's creating very weird error messages.
    "An error occured throwing an exception"
    This probably isn't related to Zotero.
    When i want to sync with zotero server, it is not working and shows a red symbol(Conflicts have suspended automatic syncing).
    This isn't an error message. Just click the sync icon, as the second half of the message says.
  • kaberi
    edited October 12, 2010
    Thanks for quick reply.

    I have uninstalled yahoo toolbar, now no error message shows while opening Firefox. But Still zotero problem (sync with zotero server) is not solved. Now i am using zotero 2.0.9.r7065 version.

    (This isn't an error message. Just click the sync icon, as the second half of the message says.)
    As your suggestion, i did it then again i reported this problem and report id is 1003243328.
  • dstillman
    I'm still not seeing a Zotero sync error in there. What's the message in the dialog box (not the error reporting wizard) when you click the sync error icon?

    Can you provide a Debug ID for a sync attempt that generates the error?
  • kaberi
    the sync error message is An error occured throwing an exception.

    The Debug ID is D2008137083
  • dstillman
    edited October 12, 2010
    That debug output appears to be empty—it may have been stripped out by our server. Clear output, sync immediately, and send in another report as soon as you get the error.

    But you should probably first try disabling all your other Firefox extensions and possibly reinstalling Firefox, because that's not a Zotero error or a common one.
  • kaberi
    edited October 12, 2010
    As your suggestion i have done Clear output, automatic sync , and the sync error message is still same as before (An error occured throwing an exception) and report id is 109145022.

    You are right because i uninstalled my firefox at first when i was faced this problem.
  • dstillman
    No, we need another Debug ID, not another Report ID.
  • dstillman
    But it still doesn't look like you've disabled all your other extensions.
  • kaberi
    The Debug ID is D2147418478. I have disabled all of my extensions.
  • dstillman
    edited October 13, 2010
    Still empty. View the output, copy it to a text file, save it, zip it, and, if the resulting zip file is smaller than 20MB, send it to support@zot....org with a link to this thread.
  • kaberi
    Just try once, The Debug ID is D198981309.
  • dstillman
    All that shows is a sync resulting in the "Conflicts have suspended automatic syncing" message—which, again, doesn't indicate a problem.

    What we would need is output for just the manual sync that triggers the "An error occured throwing an exception" error—not anything before or after that.
  • kaberi
    Problem is still there and looking like no solution.
  • dstillman
    edited October 13, 2010
    I think you're misunderstanding me. Read what I wrote two posts ago. I haven't said anything about fixing the problem. All we're trying to do at this point is get your debug output, and I told you how to get it to us.
  • kaberi
    edited October 13, 2010
    I have sent you debug output. Please check.
  • dstillman
    The debug output you sent us—again—does not appear to show the error. All it shows is output for a sync that produces the "Conflicts have suspended automatic syncing" message. That only shows up for an automatic sync. We don't need output for that. It doesn't help.

    Sorry, but we just can't help you unless you can send us output for a manual sync—output for clicking the sync icon and getting the actual error you reported above.
  • kaberi
    How could i get output for a manual sync?
  • ajlyon
    Turn on debug output, click the sync icon. When the sync completes or the error occurs, stop debug output and submit it. Then post the debug ID here.
  • kaberi
    Hi ajlyon,
    Thanks. I did the same process. But again the Debug ID is D609887721.
  • dstillman
    Things you could try:

    1) Reinstall Firefox.

    2) Create a new Firefox profile, install Zotero into there, and point it to your existing Zotero data directory from the Advanced pane of the Zotero prefs.

    3) Change the user interface locale to en-US and/or try an English version of Firefox. (This shouldn't be necessary, but you're using a locale that Zotero doesn't yet have a locale for.)
  • kaberi
    edited October 23, 2010
    I have done all of things but problem remains same.
    -For by default data directory location, no error occur. But when i show my data directory to previous one then sync prob occurs.

    There is one thing that i have created a group for my project. So main problem is group library. I am not able to see others attachments and others also not able to see my attachments.

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