Sync error, report ID 612714243

imoelder
Hi,
for a while now, I have problems with syncing. I tried to uninstall zotero and I tried to reset the library by erasing local data and restoring from the sync server. Does anybody have an idea how to solve the problem? I've got the latest version of zotero (2.0.8) but the problem has been there before.
Thanks in advance!
Inga
  • dstillman
    Don't use the reset options unless you know exactly why you're using them—they're not meant for standard troubleshooting.

    Try the latest 2.0 Branch dev XPI and see if that fixes your problem.
  • imoelder
    I installed the 2.0 Branch dev XPI but the sync error is still the same. I'm just a user not a developper and greatful for simple solutions or clear descriptions.
  • dstillman
    Provide another Report ID, then.
  • imoelder
    The new ID is 1163521770
  • dstillman
    Is there a reason you're still using Firefox 3.0?
  • imoelder
    No. We updated to Firefox 3.6, but the error is still the same. New ID: 1148955932.
  • dstillman
    That's a strange error. I've put some additional logging into place on the server. Can you try again and let me know once you have?
  • imoelder
    I tried again to sync. The new error ID is 49427783.
  • dstillman
    Your username/password is incorrect. There's normally a proper error for this, but I'm guessing you changed the sync credentials in the preferences and Zotero didn't clear the active session for some reason. Restarting Firefox completely (which might mean restarting your computer or killing firefox.exe processes in Task Manager) should trigger a proper 'invalid login' message.
  • imoelder
    Thank you very much for solving our rather stupid problem!

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