no synching or library access

jcmiller · September 30, 2010

I have been consistently prevented from synching and from viewing my library for a week or so. When trying to view my library, I get the error comments:

Collections

My Library
There was a problem loading collections. Please try again in a few minutes.

There was a problem fetching the items in this library. Please try again in a few minutes.

What does this mean??

I use Zotero on an iMac and an XP laptop. My Zotero and Firefox versions seem to be up to date on both machines.

fcheslack · September 30, 2010

On the website if you get those errors consistently it is most likely that you have a very large library (or an unusual structure to your library) that is making the requests to get information about your library take too long. Architectural changes to the back end sync/api are in progress which should alleviate these problems.

jcmiller · September 30, 2010

Thanks for the info. Any projected date for a fix? My ability to work is being limited.

fcheslack · September 30, 2010

The syncing issue is actually separate. Are you getting an error when you try to sync?

jcmiller · September 30, 2010

No -- nothing happens. The green arrow spins, but no references are uploaded or downloaded.

dstillman · September 30, 2010

http://www.zotero.org/support/kb/sync_queuing

jcmiller · September 30, 2010

I can see my library now at the Zotero website, unlike the preceding week, and both machines seem to be synching OK now. Something changed. That's good! Thanks for the advice.