Report ID 966333363

Sophie Cornu
Hello,

I have the same problem since about two weeks:
- I created a group library on the zotero server
- I dragged and dropped about 30 records in my group library
- I clicked on the "magic" button to sync with the server
- and it worked

After that I dragged and dropped 150 new records to my library group, and after a long time, I received a message "Please perform a full sync in the Sync->Reset pane of the Zotero preferences". I did it and I also tried the third option "Restaurer le serveur Zotero", but it didn't worked.

Many thanks in advance for your help
Sophie
  • dstillman
    What's the error?
  • Sophie Cornu
    The error is "Please perform a full sync in the Sync->Reset pane of the Zotero preferences. (Report ID: c9d94126)"

    My group library in Zotero contains 178 records
    On the server, I have only 149 records
  • dstillman
    edited September 7, 2010
    The DB Repair Tool will fix this. (It's not DB corruption, but it's another issue that we haven't been able to reproduce ourselves.)
  • Sophie Cornu
    Many many thanks for your help.
    The DB Repair Tool fixed the problem.
    It's really precious to have a so efficient support !

    Sophie

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