Error starting Zotero

freyia16
Hello. I had not used Zotero for several weeks and then noticed the yellow triangle over the icon in Firefox - it will not open with the error message "error starting Zotero". It also seems there is nothing in my online library through the website.

Error console message:

Error: uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIXMLHttpRequest.statusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: http://www.zotero.org/support/lib/exe/js.php?edit=0&write=0 :: anonymous :: line 1" data: no]

Since I last used Zotero successfully I have not downloaded any add-ons nor added new software to my laptop. I did accept the routine Firefox upgrades. Am using a Mac 10.6.4.

Any suggestions? Thanks!
  • dstillman
    That's not a Zotero client error. (Anything that mentions "http://www.zotero.org" is irrelevant.) What else is there?
  • freyia16
    There were no other zotero related error messages in the console, although a few warnings (I think one was text style or size or something similar) that now aren't appearing.

    Should I just try reinstalling? I was afraid to do so b/c my saved data doesn't seem available in "My Library" through the website either at the moment.
  • dstillman
    Delete compreg.dat and xpti.dat from your Firefox profile directory, restart Firefox, and check again.

    Reinstalling Zotero has no effect on saved data. And you would only have data via the website if you've synced.
  • freyia16
    the reinstall seemed to do the trick - thanks for the quick reply!
  • bastianb
    I cannot start Zotero (yellow triangle with !). The Firefox error console reports:

    Error: Zotero is undefined
    Source File: chrome://zotero/content/browser.js
    Line: 808
    Error: Zotero is undefined
    Source File: chrome://zotero/content/overlay.xul
    Line: 526

    Any suggestions?
  • dstillman
    edited August 11, 2010
    See above. Restart your computer and/or reinstall Zotero and/or check the console again after deleting those files.
  • bastianb
    Dan,
    It now also shows this error message (in addition to the two mentioned earlier):
    Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)" location: "JS frame :: chrome://zotero/content/include.js :: <TOP_LEVEL> :: line 4" data: no]
  • bastianb
    and this one:
    Error: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsILocalFile.remove]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://zotero/content/xpcom/integration.js :: anonymous :: line 70" data: no]
    Source File: file:///Users/bastianb/Library/Application%20Support/Firefox/Profiles/kli2qum7.default/extensions/zotero@chnm.gmu.edu/components/zotero-service.js
    Line: 134
  • dstillman
    See these threads:

    http://forums.zotero.org/discussion/12054/#Item_8
    http://forums.zotero.org/discussion/12291/

    You can post follow-ups here.
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