Documentation - People misunderstand Zotero basics

An increasing (?) number of people is completely misunderstanding how Zotero works - they believe any item the get from the net goes directly into their "My Library" account on the website.
See here
http://forums.zotero.org/discussion/13574/trouble-importing-zotero/#Item_4
http://forums.zotero.org/discussion/13565/cant-find-my-inbox/#Item_2
http://forums.zotero.org/discussion/13335/problem-adding-new-citations/#Item_7

Usually for anyone who makes it on the forum there'll be several dozens who give up entirely. Can we do anything about this? One thing would be to improve documentation, but beyond that, maybe and empty "My Library" could by default say something like "Sync your local version of Zotero to get your library online. Find out more here" With appropriate links.
  • That's a great idea.
  • I was hoping to create a ticket for this - but I get a "Ticket View Permission required" error - I'm logged in and I have created tickets before - does the permission depend on the Component? Or have I been downgraded ;-) ?
  • edited July 26, 2010
    Yeah, permission depends on the component. Thanks for creating the ticket.
  • edited July 26, 2010
    ah thanks - I was a bit confused on why it suddenly worked...
    Ticket is here: https://www.zotero.org/trac/ticket/1704
  • If you're logged in and go to your empty library it says

    "There are no items in this library.
    If you haven't yet synced your library, find out how."

    with a link to
    http://www.zotero.org/support/sync
    That measure has been there for a long time.
    I'll add an additional link to the quickstart guide since it seems these people are misunderstanding Zotero itself and not syncing.
  • oops.
    ^that would be my alternate account with an empty library.
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